Privacy Policy

1. Who We Are

LM Behavioral Health, LLC Website: lmbehavioralhealth.com Email: [email protected]

LM Behavioral Health provides telehealth psychiatric care and related services.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide through the Site, including:

• name;
• email address;
• telephone number;
• information included in a general contact or inquiry message; and
• other information you choose to provide when communicating with us.

Please do not submit sensitive medical, psychiatric, medication, diagnosis, treatment, or other confidential health information through the general website contact form unless specifically instructed to use an appropriate secure channel.

Information Collected Automatically

When you visit the Site, certain technical and usage information may be collected automatically, including:

• IP address;
• browser and device information;
• operating system;
• pages visited;
• referring pages or sources;
• date and time of visits;
• interactions with the Site; and
• general website performance and usage information.

This information may be collected through cookies, tags, pixels, and similar technologies.

3. How We Use Information

We may use information collected through the Site to:

• respond to questions and general inquiries;
• provide information about LM Behavioral Health and its services;
• operate, maintain, secure, and improve the Site;
• understand how visitors use the Site;
• measure website performance and marketing effectiveness;
• prevent fraud, misuse, or security incidents;
• communicate administrative information related to an inquiry; and
• comply with applicable legal and regulatory obligations.

Submitting a website form does not establish a patient-provider relationship.

4. Contact Forms and Health Information

The general contact form on this Site is intended for basic administrative and general inquiries. It is not intended for detailed medical histories, psychiatric information, medication information, diagnoses, treatment information, or other sensitive health information.

Please do not use the general contact form to request emergency assistance, urgent medical advice, medication changes, or clinical care.

Information maintained as part of an established healthcare relationship may be subject to separate healthcare privacy requirements and practices.

5. Cookies and Similar Technologies

The Site uses or may use cookies and similar technologies to operate properly, understand website usage, and measure marketing performance.

Necessary Cookies

These technologies are required for basic website functionality, security, consent management, and operation.

Analytics

We use or may use Google Analytics 4 (GA4) through Google Tag Manager to understand general website traffic, usage, and performance.

Marketing and Measurement

Where enabled and where consent is provided when required, the Site may use measurement or advertising technologies such as Meta Pixel and Google Ads tags to understand the effectiveness of marketing campaigns.

LM Behavioral Health does not intend to transmit the contents of contact forms, medical information, mental health information, diagnoses, medication information, treatment information, or other sensitive health information to analytics or advertising providers.

Visitors can manage non-essential cookies through the cookie preference tools provided on the Site and through browser settings.

6. How We May Share Information

We do not sell personal information for monetary consideration.

We may share information with service providers that support the operation of the Site, such as website hosting, security, analytics, technology, and similar providers, when reasonably necessary for them to perform their services.

We may also disclose information when reasonably necessary to:

• comply with applicable law, regulation, court order, or lawful request;
• prevent fraud, misuse, security threats, or unlawful activity;
• protect the rights, safety, and property of LM Behavioral Health or others; or
• complete a business reorganization, transfer, merger, acquisition, or similar transaction, subject to applicable requirements.

7. Headway and Other Third-Party Services

The Site may contain links to third-party websites or platforms, including Headway, which may be used for scheduling and healthcare-related administrative functions.

When you follow a link from LM Behavioral Health to Headway or another third-party service, you leave the LM Behavioral Health Site. Information you provide directly to that service is governed by that third party’s own privacy policies, notices, terms, and security practices.

LM Behavioral Health does not control the privacy practices or website content of independent third-party websites.

8. Data Retention

We retain information collected through the Site for as long as reasonably necessary for the purposes described in this Privacy Policy, to respond to inquiries, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our rights.

Information maintained in connection with healthcare services may be subject to separate record-retention requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through the Site.

However, no website, internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure. Visitors should use appropriate care when deciding what information to submit electronically.

10. Your Privacy Choices

Depending on applicable law and your location, you may have certain rights concerning personal information collected through the Site.

To ask a question or submit a request relating to website privacy, contact:

[email protected] Subject line: Privacy Request

Requests relating to healthcare records may be subject to separate procedures and legal requirements.

11. Third-Party Links

The Site may contain links to independent third-party websites for convenience or access to additional services. LM Behavioral Health does not control and is not responsible for the content, privacy practices, security, availability, or terms of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date.

13. Contact Us

Questions about this Privacy Policy or our website privacy practices may be directed to:

LM Behavioral Health, LLC Email: [email protected]